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17.1 - Missing and incomplete reult queries
Schools or centres may query the results for students who
have missing or incomplete results. If this is the case,
you should call the helpline or e-mail info@worldclassarena.org.
Please state the following information upon enquiry:
- World Class Test school/centre ID;
- Component code;
- Student ID(s);
- Any background or supporting information.
AQA will investigate the query and will report the outcome
without charge.
The parents of external students may query results directly
with AQA.
17.2 - Enquiries about results
All enquiries must be submitted by the Head of school/centre,
an authorised member of staff at the school/centre or the
parents/carers of an external student.
All enquiries must be submitted on form WCT/EAR in Appendix
I by the date given in the Schedule of World Class Test
activities in Appendix A. AQA
will not accept applications submitted after this
date.
AQA will only accept one request for a student's work to
be re-marked in any particular component.
The two services provided by AQA are:
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Fee per student per component
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1
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Clerical re-check
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£3.70
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2
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Re-mark
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£8.00
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Service 1: Clerical re-check
Re-checks of all clerical procedures leading to the issue
of a result. This service will include the following checks:
- that all parts of the script have been marked;
- the totalling of the marks;
- the recording of the marks;
- the application of any adjustments;
- the application of grade thresholds;
- the application, where applicable, of any special consideration
(please indicate on your application if special consideration
was requested at the time of the test).
The outcome of the re-check will be reported along with
a statement of the total mark for each component included
in the enquiry.
Service 2: Re-mark
The re-marking of a component. This service will include:
- the clerical checks detailed in Service 1;
- the re-assessment of a component by a Senior Examiner.
Consent
Students' marks and grades may be confirmed, lowered
or raised upon enquiry. Students must be informed of these
possible outcomes and the Head of Centre must ensure that
consent has been sought and obtained. The submission of
application form WCT/EAR is confirmation to AQA that the
student's consent has been obtained.
Acknowledgement
All applications will be acknowledged within seven working
days. If an acknowledgement is not received within this
period, then you should presume that the application has
not been received and contact the helpline or e-mail info@worldclassarena.org
immediately.
Outcome of enquiries
The outcome of all enquiries will be confirmed by e-mail
to the contact e-mail address given upon registration as
a World Class Test school or centre.
The enquiry about results fee will be refunded if the student's
grade is changed.
The certificate will be re-issued upon the return of the
original certificate showing a different grade.
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